International Distributors
IT Team is No Longer Backed Up With Requests
It’s a strange problem when an IT department can put too many features on the system. Usually, it’s the other way around. More often than not, it is the IT department that is overwhelmed with requests.
“We find that we can overload our users with new features,” said David Lewis, business analyst for Sierra Nevada Brewery. “It’s so easy to build stuff. We’re way ahead of the user-curve. We have found that we have to wait for them to digest what we’ve built, and then wait for them to start asking for more.”
“Now, all of a sudden the data is all there,” Lewis said excitedly. “It’s the keys to the kingdom. We’ve now been able to manage some pretty heavy workflow problems.”
Mayfield said they faced a very simple, but big problem: As the plant grew, people had to remember to write that information down in more and more places—a round trip of nearly half a mile!